Delivery and Return

How to return in-store purchases?
Items purchased at Decathlon stores can be exchanged or refunded at any Decathlon store in the UAE.
Please note that in-store purchases cannot be returned by courier and will only be refunded to you in the same method used for the purchase
You have the right to exchange a product at Decathlon stores up to 365 days whether you’ve bought it at full price or at discounted price.
You have the right to return unwanted goods up to 30 days from the date of purchase with proof of purchase in case it’s at full price; and 15 days in case the product is discounted.

How to return online purchases?
Items purchased online can be exchanged or refunded at any Decathlon store in the UAE. Home service via our courier is only applicable for returns; you can contact contact.ae@decathlon.com to schedule the return.
You have the right to exchange and refund unwanted goods up to 30 days from the date of purchase with proof of purchase in case it’s at full price; and 15 days in case the product is discounted.
You have the right to exchange a product at Decathlon stores up to 365 days whether you’ve bought it at full price or at discounted price.
While returning the products, please make sure to return them in the same condition as it was purchased (including manuals, accessories and packaging).

Return MethodFees
Store Return Free
Home Return-Courier Collection 0 KG to 45 Kg: AED 30
45.1 Kg & above: AED 250

The above rates will be subject to VAT

Conditions
The shipping cost of returning any product through home return, will be at your expense, unless the return reason is because of faulty items or wrong item delivery then it is subject to the conditions listed in the following section.
The cost of returning an unwanted replacement product proposed by us due to the unavailability of the product you’ve initially ordered is free of charge.
Any return or exchange, either at store or to be home collected, should always include the order printed receipt.

What if there is a manufacturing defect with the product?
In the rare occasion, if you have a product with a manufacturing defect, don't worry! Decathlon passion brand products come with a minimum guarantee of 2 years.
We will pay for the cost of return.

How to return faulty goods?
You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault.
Alternatively, you can contact our customer service team contact.ae@decathlon.com to arrange a refund or your order.
Decathlon cannot organize a return if products have been damaged on purpose or used outside of their means.
If the item is no longer under warranty, unfortunately we will not be able to exchange or refund a faulty item. You can find warranty information of each product page on our website .

The product is not a Decathlon passion brand product – what is the guarantee?
Other branded products are guaranteed by Decathlon for 1 year unless specified on the product.

When will I receive my refund?
Within 14 business days from the date the products are received in our warehouse; in the below table you can find the refund method by the delivery and payment methods

Delivery MethodPayment MethodReturn MethodReturn Payment Method
Click & Collect Cash Store Cash
Home by Courier Voucher
Click & Collect Debit or Credit Card Store Debit or Credit Card
Home by Courier Debit or Credit Card
Home Delivery by Courier Cash on Delivery Store Cash
Home by Courier Voucher
Home Delivery by Courier Debit or Credit Card Store Debit or Credit Card
Home by Courier Debit or Credit Card

For any inquiry, kindly contact our customer service team.
Please note that in this case you may be asked to provide proof of shipment (e.g. receipt or tracking code given to you by the delivery company when shipping the items), so that we can investigate the cause of the delay.

Mode of Delivery & Charges

Delivery ModeOrder Chargeable WeightHow Many DaysDelivery Charge
Click & Collect-From One Of Our Stores 0.1 Kg to 45 Kg Up to 2 Working Days Free Of Charge
Click & Collect-From One Of Our Stores 45 Kg and above Up to 3 Working Days Free Of Charge
Home Delivery 0.1 Kg to 45 Kg 2 to 4 Working Days AED 30
Home Delivery 45 Kg and above 2 to 4 Working Days AED 250

The above rates will be subject to VAT


Click & Collect

  1. This option is FREE for all products and combination of products in your order
  2. You will receive a confirmation email once your product arrives in store. Please wait until you receive this before visiting stores.
  3. You have 14 days to collect your order, otherwise your order will be cancelled and refunded to you
  4. Please bring your order number and photo proof of ID



Where
Click and collect is available in all our Decathlon UAE stores

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